According to the Financial Ombudsman Service, there is an increase of 70% of complaints car insurance in the last six months.
With the increase in value cars, car insurance companies to write the election of cars as appended to remove them too. This has led most of the disputes between consumers and insurers that is based on poor quality of repairs and estimates.
Repair costs for cars that can easily be in the region of £ 15,000 worth £ 30,000 to £ 40,000. DueThey may prefer, many insurance companies, repairs were carried out at one of their garages, and consumers prefer to use their cars for repair to a repair shop.
Consumers who do not accept this situation with the repair shop their insurance offers. You can choose exactly where they want their vehicle to be repaired.
In addition, the vehicle must leave the garage, in perfect condition. Dissatisfaction regarding the quality of repairs and the insurer Commission a report by an independent engineer report.
Another major problem, the Ombudsman considers that it has been denied an increase in the number of consumers, the payments when their car was stolen.
"The typical scenario is that you get up one morning and your car is gone. The insurer raised in some way, and refuses to pay for the fact that they are not stolen," Robert Short Lead Motors> Insurance Ombudsman.
Insurance companies justify this move by saying that many of the cars today are equipped with sophisticated systems, and that the only way the machine could have been stolen, the consumer is negligent.
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